Major investments in technology have driven Pall-Ex to its latest success at an international awards ceremony.
The East Midlands-based logistics giant picked up the accolade for Service Innovation at the Global Freight Awards, beating industry leaders such as Maersk and ShipChain to the award.
Pall-Ex was awarded the trophy for its MyNexus IT software, which was developed in-house to provide full visibility and tracking on all palletised freight travelling through its network of independent hauliers.
The technology enhances the customer experience by providing real-time GPS tracking and electronic proof of delivery, which has traditionally been a challenge due to freight being transported by the SMEs within the Pall-Ex network.
The cloud-based system was part of a six-figure investment created with input from Pall-Ex’s network members and customers to ensure it was designed with usability in mind.
Kevin Buchanan, Group CEO of Pall-Ex, comments:
“Our aim was to revolutionise freight visibility and deliver service excellence through the use of market leading technology.
“We are proud to receive this accolade as acknowledgement of our commitment to overcoming industry challenges in order to provide customers with exceptional service. Pall-Ex has enjoyed a successful 2019, so we are all delighted to celebrate this win.
“We believe MyNexus has set a new industry standard by providing full visibility on palletised freight for the first time.
“Pall-Ex has recently entered a new era thanks to an exciting change in the ownership structure and this award win further underlines our continuous strides toward service excellence.
“Our strategy of developing market leading IT to support exceptional service delivery means even more exciting times are on the horizon for everyone in the Pall-Ex network as we continue our culture of working together, winning together.”
Pall-Ex Group is an award-winning network of hauliers formed in 1996. As the No.1 network for quality, Pall-Ex is a renowned name in logistics, delivering an efficient and reliable service backed by innovative technology and a first-class network of established SMEs. With its headquarters and central UK hub located in the Midlands, Pall-Ex is the beating heart of the logistics industry, transporting more than 30,000 pallets across the globe every day with support from its carefully selected international partners. For more information on Pall-Ex, visit www.pallex.co.uk.